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Privacy Policy

This document describes the Privacy Policy of Victory Counselling services ABN25168419867 for the management, collection, use and disclosure of client Information. The counselling services provided by Victory Counselling services are governed by the legal requirements of the Australian Privacy Principles and the Privacy Act 1988 (cth) (“the Act”).

Information We Collect

Victory Counselling Services takes the protection of your information seriously. While we are the custodians, you remain the owner of your information. Information we collect:

  • Personal Information is Information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
  • Sensitive Information includes assessment, prognosis and feedback or any other relevant personal details you provide during the counselling process.
  • No card details or financial details are kept on file


The type and amount of information we collect about clients varies depending on the circumstances. Your information may be collected verbally, electronically or through written records, correspondence by telephone or, and from third parties. Your information is only recorded in your client notes as necessary for the provision of counselling services, including recording Personal/Sensitive Information which is relevant to your current situation for the purposes of assessment, prognosis and feedback.

No Data Management

Your information is stored in hard copy not electronically, that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. Personal and Sensitive information is stored securely onsite at Victory Counselling Services.


We will only disclose Personal/Sensitive information to third parties (such as a caregiver or as required by law including Court orders) with your consent in accordance with this Privacy Policy or if permitted or authorized to do so by law.



By engaging with us or registering your details with Victory Counselling services by email or and/or using the website or otherwise engaging our counselling services, you consent to Victory Counselling Services collecting, using and disclosing your information for the purposes specified in this Privacy Policy.

Managing Your Information

It is important to Victory Counselling Services that your Personal Information is up to date. You can request and be provided with any Personal Information we hold about you. If you have concerns that the information, we hold about you may be inaccurate, we will endeavor to update your information based on further details you provide.

Any complaints you have regarding the storage or collection of your information should be submitted via email to


Changes to this Privacy Policy

This Privacy Policy forms part of the agreement between you as a client and Victory Counselling Services. We may occasionally update this Privacy Policy. By continuing to use Victory Counselling Services website or services you agree to the changes. If you do not accept these Privacy Policy changes, you can end further counselling services provided by Victory Counselling Services



If you have any queries or complaints about this Privacy Policy, please contact us on:


Victory Counselling Services Logo
Private and Discreet Location in Maleny Street, Landsborough, Queensland
Business Hours:
By Appointment Only. Notice is required for all appointments.

If you or someone you know is currently at risk of harm or suicide risk, please call lifeline NOW!! Lifeline Australia – 13 11 14 for 24/7 crisis support

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